FAQS
WHAT ARE STANDARD ORDER LEAD-TIMES?
Most orders are processed and shipped within 2-5 business days. Items requiring customization will be shipped once the customization process has been completed, which is typically 4-6 weeks. Selected shipment times will be applied to the orders once processed.
HOW CAN I ADD USERS TO MY LOCATION?
Access to the portal is controlled by a single sign on process from the Anytime Fitness dashboard. To add a user to your location they must be set up as a user in the Anytime Fitness dashboard. To grant access to a user login to the Anytime Fitness dashboard and go to Staff Management. Find your location and then select the user you would like to grant access to. Open the users account and select Permissions.
Once the permissions screen is open select View > Vendor Portal and then Save Changes.
WHAT ARE ACCEPTABLE FORMS OF PAYMENT?
We currently accept all major credit cards: Visa, MasterCard, American Express.
I DID NOT RECEIVE A CONFIRMATION ON MY ORDER OR ITS DELIVERY INFORMATION.
Make sure any mail from ShopAnytimeFitness@bdainc.com is approved in your email to avoid it showing up in your junk mail. Check any junk mail folders for any emails from ShopAnytimeFitness@bdainc.com.
To review orders placed and tracking information go to My Account >> My Orders.
Tracking information for shipped orders is noted under My Account >> My Orders >> Order Shipments. Because orders are placed with multiple vendors, you may have multiple tracking numbers appearing under the order.
If you are certain that emails are not being sent to your junk folder and are also not able to find the information in the vendor portal please Contact Us.
MY ORDER IS SHOWN AS DELIVERED BUT I HAVE NOT RECEIVED IT.
Depending on the type of shipping picked, simple mistakes can occur like accidental delivery to a neighbor. If not, please Contact Us with your inquiry.
Returns & Exchanges
WHAT IS YOUR REFUND/RETURNS POLICY?
At Anytime Fitness, we want you to be satisfied with your retail purchase. If you are not completely satisfied with your purchase, initiate a return request via Anytime Fitness (under “My Orders”) within 14 days of receipt.
If you have additional questions regarding a return, please Contact Us for additional information on your return.
Items purchased at a local studio are not returnable to the online store. You must contact the specific studio location in which the item(s) were purchased.
CAN I CANCEL MY ORDER?
Cancellation requests may only be requested on orders that have not yet shipped.
HOW DO I REQUEST CANCELLATION / RETURN?
Go to My Account >> My Orders. Select your order number with the item received.
Select Cancel/Return Request.
Mark the item(s) that you wish to return.
Please zero out any items you are not returning.
Select the reason and resolution.
Click the check box to accept the policy. Finally, click on submit request.
Fill out for the quantity that you wish to return and select Reason Requested and Resolution Requested and Accept RMA Policy and Submit Request
I ORDERED THE WRONG ITEM(S)/QUANTITY.
Please follow the instructions for How do I request a Cancellation, Return, Exchange, or Refund?
I RECEIVED AN INCORRECT ORDER, OR I DID NOT ORDER THESE ITEMS.
Please follow the instructions for How do I request a Cancellation, Return, Exchange, or Refund?
Shipping Information
WHAT SHIPPING COURIERS DO YOU USE?
Shipping method may vary by vendor, but FedEx is used to calculate shipping costs. We also provide online tracking information for your order. Shipping costs vary by product weight, packaging, zip code and shipping method. All rates are automatically calculated via the online store.
IMPORTANT: Please double check the address entered for shipping location. It should be entered exactly how it is shown per your official mailing address.
FREE SHIPPING PROMOTIONS
Free ground shipping promotions (unless otherwise specified) apply to orders shipping to locations within the continental United States & Canada.
How to check on tracking number:
- Log into My Account and click on My Orders
- On the order number, select View Order
- Go to the Order Shipments Tab
- Click on Track this Shipment to identify the courier and tracking information.
- https://www.fedex.com/en-us/home.html
HOW CAN I PRINT A COPY OF MY ORDER?
- Under My Account click on My Orders
- Select the order invoice you need
- Click on the Invoices tab
- Click Print Invoice/Print Order to save as PDF File
HOW DO I ADD A DEFAULT SHIPPING AND BILLING ADDRESS
Click on the Account icon and select My Account. Under My Account choose Address Book and select Add New Address. Fill out the information needed. Down at the bottom select this as your default billing and shipping address. Once completed hit Save Address.
HOW DO I REQUEST A QUOTE
Select the item of interest and click Get Quote. Enter the qty that you wish to order and click Add to Quote. This will then be added to your Quote Cart. You may view and edit quote and update the shipping address under View and Edit Quote. Once done you can click on Submit Quote.
USER PERMISSIONS
LOCATION USERS
All users assigned to the selected location are listed here. Users cannot be modified within the vendor portal. They must be managed in AnytimeFitness dashboard.
MULTI LOCATION USERS
Orders and permissions are tied to individual locations. Users tied to multiple locations will need to select the location they are shopping for.
Switching locations prior to checking out will reset your shopping cart. Before switching locations save your shopping cart to a Shopping List.
Shopping Lists can be accessed when shopping for any location providing an easy way to duplicate orders across locations.
LOCATION USER PERMISSIONS
All vendor portal users are assigned a set of user permissions that apply only to transactions within the vendor portal. Owners will be granted a full set of permissions. Users for which Owners grant access to the vendor portal will be assigned a default set of permissions.
These permissions may be modified by the Owner as needed.
ORDER APPROVALS
Owners may set up Order Approval requirements for any user within their location. Approvals may be required for orders that reach a specified dollar value, contain a certain number of items, or meet a specified shipping cost.
SETUP ORDER APPROVAL RULES
Go to Order Approval Rules
Give the rule a name and description.
Select if you would like for the rule to apply to All roles (users in the location) or just Specific roles (users). If you select Specific roles you will be asked to select the users that the rule should be applied to.
Select Rule type: Order Total, Shipping Cost, Number SKU’s
Complete the requested information for the rule type selected
Select the approver for the orders
Select Save
PLACING ORDERS FOR APPROVAL
Once order approval rules have been created orders placed by the users will require approval based on the specified requirements. Users will see the following at checkout when placing orders that require approval.
Approvers with orders waiting to be approved will receive an email notification when an approval is pending and will also see a notification on their My Account icon when logging into the portal.
Select Order Approvals Needed and select order to review.
Review products in the order and if no changes are needed on the order Select Approve. If changes need to be made add comments to the comment field and select Reject. Email notifications will be sent to the Order Requester.
To complete the Order Requester should select the Order from their Order Approval list.
If an order is approved the requester can add the order to the shopping cart and proceed to checkout.
If the order has been rejected the requester can add the items to their shopping cart, modify the order and then resubmit for approval. History Logs for order requests are available for both the approver and requester.
History Logs for order requests are available for both the approver and requester.
CUSTOMER SUPPORT
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. PST.
Toll free phone number: 1-888-297-5921
Email: ShopAnytimeFitness@bdainc.com
We appreciate your business and hope that you will visit Anytime Fitness again in the near future.